
Innovative service – mixed reality headset for VR diagnosis
Zürn Augmented Mechanic (ZAM) combines human expertise with innovative means of communication. The VR headset enables service engineers to assist customers with troubleshooting.
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28. March 2024
A lot is happening at the Hohebuch estate. Where the first plot combine harvester was once built under Dr Hans-Ulrich Hege, is now our modern development and production facility for field research technology. The growth of recent years has also changed our standards of customer care – we want to be there for you even faster and in a even more targeted manner.
That is why the two departments sales and customer service have been brought together in the organisation under one management. This will enable us to use existing synergies and utilise them to the benefit of our customers. Since December 2023, the previous Sales Manager Harald Alber has formed a dual leadership in sales and service at ZÜRN HARVESTING field research technology together with John Olsen.
In his previous sales position, John Olsen was responsible for the Scandinavian and Australian markets. He continues to be the sales manager for these areas. Harald Albers‘ responsibilities on the customer side will not change either and he will remain your usual contact person.
Zürn Augmented Mechanic (ZAM) combines human expertise with innovative means of communication. The VR headset enables service engineers to assist customers with troubleshooting.
The TOP CUT COLLECT cuts the seed heads of tall growing weed plants above the canopy of the standing crop and then collects the weed seeds in a hopper. The new-generation of the wed harvester now offers intuitive operation from a touchscreen and multifunction lever.
In order to provide our customers with even faster and more targeted support, sales and after sales service in our division Field Research Technology have been brought together under one management.
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